Job Description :
Title: ServiceNow Specialist (with Active Directory)

Location: Raleigh NC

Duration: 05 Months

Mode of Interview: In Person Only



Job Description :

This position will provide directory/identity management services to each of the executive branch agencies within the scope of the Enterprise Active Directory services. Need knowledge of hardware/software infrastructure, directory/security best practices.

Manage and maintain statewide (enterprise) active directory infrastructure and the highest level (forest) and administrator the following: network schema; domain implementation; forest to forest trusts; active directory capacity planning; support operational guidelines, policies, and procedures for incident and problem management.

Diagnose and resolve production incidents in an analytical and methodical manner.

Maintain and resolve errors in the enterprise active directory environment.

Prepare and present management with reports on system availability and communicate issues and recommended solutions in common terms to non-technical enterprise active directory stakeholders.

Build and maintain partnerships with agency and active directory support clients.

Design new service offers to solve customer requirements or resolve known production issues.

Assist Project Managers by gathering stakeholder active directory business requirements and then develop a comprehensive technical implementation plan.




Skill


Required / Desired


Amount


of Experience

Customer service experience and ability to use Remedy or ServiceNow to manage service requests


Required


7


Years





In depth knowledge of Active Directory 2012R2 in a multi-site and multi-domain organization, specifically around how identities are maintained in AD


Required


4


Years

Desire ability to create and manage group Policies including AGPM, administer DNS;


Required


4


Years

Programming skills needed including PowerShell and how applications authenticate and authorize access independently of the programming language used;


Required


4


Years

Strong knowledge of the different authentication protocols: Kerberos, LDAP, RADIUS, SAML, OAuth, OpenID Connect;


Required


4


Years

Experience deploying and maintaining Active Directory Federation Services to enable single sign-on with claim-based applications;


Required


4


Years

Understanding of what it takes to enable single-sign in a heterogeneous IT environment;


Required


4


Years

Knowledge and Experience using Azure Multi-Factor Authentication (formerly Phone Factor);


Required


4


Years

Networking skills, including firewalls, reverse proxy and VPN access;


Required


4


Years

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