Job Description :
ServiceNow Solution Architect
Phoenix, AZ
3-6 months CTH - conversion salary of 130-140K

JOB DESCRIPTION: ServiceNow Solutions Architect III Platform Owner
The Solution Architect III role is to provide technology leadership for developing, integrating, and supporting Dignity Health
Technology Services. This role will be responsible for specific application, database, network, infrastructure and/or
engineering portfolios/platforms in partnership with Dignity Health’s business capability owners, external vendors and
managed services partners. The Solution Architect III will:
1) Drive successful solution adoption from technology planning, investment decisions, implementation to ongoing
operational support for several, highly complex platforms or portfolios
2) Identify and accelerate the elimination of applications and infrastructure which are not Invest platforms
3) Be responsible for improving the availability, security, compliance, interoperability, performance, and technology cost of assigned portfolios/platforms

Qualified candidates must possess a combination of business, technical and leadership skills. They must be change
advocates and innovators, quick learners, results-oriented, and creators of compelling technology roadmaps. LSAs must
seek out and synthesize IT and healthcare trends into multi-year technology investment plans. Mentoring and influencing
others in a matrixed team environment is critical to success.

RESPONSIBILITIES:
Create, implement, and support IT portfolios and platforms which accelerate the transformation of Technology Services
as a key enabler to Dignity Health’s growth strategy and fulfillment of Dignity Health’s mission.
Act as the Dignity Health Technology Services champion with internal and external stakeholders regarding security,
compliance, feature and product roadmaps, remediation, and service level agreements.
Lead, mentor, and coach Solution Architects I & II to build their skills and readiness in technology, portfolio, and platform
Lead focused proof-of-concept activities for technology assessments, communicate findings, develop portfolio roadmaps,
investment prioritization, and successful implementation and adoption.
Be known as the subject matter expert for their portfolios/platforms and actively collaborate with other Solution Architects
on IT standards, innovation and integration opportunities to enable new value chains and business efficiencies.
Act as the IT standards owner for several technology, platform, or portfolio domains and facilitate a collaborative process
to establish, gain consensus, and communicate R&D, Invest, and Disinvest product roadmaps
Drive adherence to IT strategy and IT standards in design processes for 3rd party services, products acquired, internal
services, integrated hosted solutions, and hardware/software vendors.
Ensure that portfolio/platform performance meets or exceeds operational metrics for scalability, security, compliance,
performance and quality in accordance with negotiated service level agreements.
Guide business owners and Technology Services teams to ensure the consistency of their components to the overall
business capability, IT product architecture, and IT roadmaps.
Create solutions that drive progress toward approved standards and reduce the number of exceptions by proactive
roadmap and investment prioritization with business and IT owners.
Lead IT portfolio/platform maturity by driving the technical aspects of the acquired and developed products by applying
industry best practices and technical due diligence.
Proactively develop an in-depth knowledge of all aspects of the solution domain to implement the most current and
relevant solutions.
Proactively drive the assessment and resolution of software, hardware, or process defects discovered throughout the
pre-launch, post-launch, and quality review processes.
Ensure that financial planning and controls for IT portfolio/platform decisions provide a return on investment, cost
savings, performance improvement and clearly link to the defined business strategy.

QUALIFICATIONS:
Bachelor’s or Master’s degree in computer science, software engineering, hardware engineering, or relevant degree
is preferred
Ten (10) or more years of experience in technology solutions engineering, technical infrastructure, or technical operations
is preferred
Deep expertise in several technical domains (i.e. applications, network, database, or infrastructure) is preferred and
subject matter expertise in multiple technology areas, such as mobile solutions, open source systems, SOA, cloud
computing, security and identity management, data warehousing and analytics, voice and data network architectures,
storage technologies, and SaaS, IaaS, and PaaS relationships
Strong time management and multi-tasking skills
Ability to travel on a limited basis and work varied or non-business hours
Participation in on-call rotations and working at a “hands on” level with Tier 3 technical support teams
One or more years of experience in the healthcare or medical industry (optional)
Knowledge of Meditech, Siemens, Cerner, Allscripts, and McKesson products (optional)
Knowledge of HIPAA and HITECH, Security Privacy plus, and Generally Accepted Privacy Principles (desired)
OTHER SKILLS AND ABILITIES:
- Expert level Service Now knowledge to help design, deploy, grow and maintain Enterprise ServiceNow Enterprise
Service Management platform. This is a lead role
Career and technical progression from hand-on support, development, design, and architecture to portfolio-level
responsibilities including standards, strategy, product and capability roadmaps
Demonstrated leadership driving technology solutions from design through implementation thru a flexible staffing model
which leverages cross-functional teams comprised of employees, vendors, outsource partners, and contractors across
multiple locations
Proven ability to drive complex technical solutions which may include both legacy and converging technology use at an
enterprise level and business process change through education and partnership with stakeholders
Demonstrated success in architecting large-scale and long-term technology transformation
Proven ability to conduct research and direct technical evaluations of IT issues and products
Deep awareness and understanding of emerging trends and technologies in IT and Healthcare
Proven ability thru experience to diagnose complex technical problems in a multi-layered enterprise solution environment
encompassing both vendor and custom built solutions
Deep knowledge of information, software and technology infrastructure management principles, methods, standards, and
techniques
Communication and presentation skills appropriate for executive and ‘C’ level interaction
Relentless pursuit of service excellence at both project and operational levels
Ability to build and maintain successful relationships with operational/production leadership as well as strategic planners
Demonstrated domain specific knowledge in multiple technologies is preferred, including but not limited to:
Java Application Server with WebSphere products
Microsoft .Net framework and ASP.Net
Relational databases and leading edge data warehouse approaches
Common web technologies such as HTML5, Javascript, CSS, REST, and SOAP and web development integration
approaches as TOGAF and SOA
Infrastructure technologies such as load balancers, fire walls, clustering, encryption devices, SAN, virtualization, and
cloud services
Operating systems such as AS400, UNIX/Linux, Windows
Design tools, design patterns, and UML diagramming
Disaster recovery and business continuity planning
Security standards and practices, such as NIST, COBIT, ISO, and FIPS
Tools for monitoring system health and performance, resource utilization, and availability, such as Sitescope, Tivoli, and
Keynote