Job Description :
Position: ServiceNow Infrastructure Project Manager
Period: 6+ Months
Location: Glenview Illinois 60025 (could also split time in the Chicago (AON building) office if desired)
Interview: Phone/Skype
Required Skills:
- Extensive experience with the Service NOW implementations is a must, must be able to clearly explain and translate information to Service now from the legacy system. Experience with legacy system Remedy is a plus
- Experience implementing Change Management, Incident Management, Service Management, Self-help portal, Knowledge database, SLA reporting and Tracking.
- Expertise gathering requirements and translating those into configurations for Service Now
- Experience with release schedules and rollout planning
- Testing, defect tracking, and end user acceptance testing
- Self-starter with high levels of drive, energy, resilience and a desire for professional excellence
- The ability to work in a management capacity and a deep level of understanding of the system architecture
- Previous experience working large complex Infrastructure projects is desirable
- Strong leadership and high sense of accountability (PMP or PMI training is a plus)
- ITIL Certification is a plus - will be doing Project management, some Change management, service requests
- Strong administration and reporting skills
- Strong written and verbal communication skills
- Strong organizational skills