Job Description :
Hi,

Job Title : IT Operations Management (ITOM) Engineer
Job Location : Columbus, OH
Position Type : 12+ months
Interview: Phone/Skype

Visa : Any

Seeking a Subject Matter Expert with a strong ITOM background for a 12 month project. The consultant will advise the CMDB core team on ways to maximize business results while utilizing the tool to provide information that is needed to ensure exceptional service performance and availability. Also, the consultant will be responsible for enhancing the ITOM technical team''s knowledge on best practices, processes and procedures to help deliver customer service and support growth of the business service.

Duties and Responsibilities:
Advise and recommend improvements for Discovery, Event Management and Service Mapping that involves enterprise applications, servers, database, network and storage systems.
Identify best practices to validate Discovery results and recommend troubleshooting processes.
Identify best practices for Service Mapping and Event Management and assist with developing processes.
Provide knowledge transfer to technical team on ITOM best practices and troubleshooting techniques as it aligns with the business service.
Provide documentation and updates to CMDB and ITOM Teams.

Specific Knowledge and Skills:

3+ years of experience as a key technical resource for ITOM solutions in a large scale or enterprise environment (specialization in one or more of the following: Discovery, Event Management and/or Service Mapping is preferred)
3+ year experience and understanding of ITSM best practices and ITIL principles (ITIL V3 Certification)
3+ years of experience in Configuration Management Database (CMDB) and a strong understanding of its relationship to asset management and IT service management processes

Specific Abilities:

Experienced Thought Leader that is an expert in your technical field and skilled with the ability to turn innovative ideas into reality.
Experience working in a fast-paced team environment to complete multiple projects simultaneously according to business and technical requirements
Excellent interpersonal skills; ability to build strong collaborative partnerships across functional lines and at all levels within the organization and the business
A synergistic team player with excellent communication and interpersonal skills
Solid leadership, problem solving, project management and decision-making skills.
Results-driven with consistent success in delivering business objectives that improves service and support
Flexible, dependable and able to work in a team environment



Sunil

Sr. Recruiter




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MavTech Solutions