Job Description :
Provide staff augmentation for the WFS ITSM team in support of the Agent Lifecycle Management project and other non-project related enhancements for the ServiceNow Platform.

a. Analyze business requirements for ALM project and other non-project related enhancements and translate those requirements into technical and functional requirements.
b. Develop new tables, catalog items, workflows needed to support ALM project and other non-project related enhancements. 
c. Provide technical expertise for the integration of requirements, design and technology.
d. Provide configuration and customization including, but not limited to: screen modifications, service portal enhancements, workflow administration, report setup, performance analytics dashboards, data imports, integration, custom scripting and third-party software integration.
e. Engage and coordinate vendor support as required in the development and customization of the ServiceNow platform
f. Develop test plans to support ALM project and other non-project related enhancements 
g. Maintain accountability for the technical integrity of work performed and deliverables associated with engineering and design of the platform

h. Scripting within Script Includes, Business Rules, Scheduled Job
i. Working with REST APIs
ii. JSON Parsing
iii. GlideRecord
i. Good understanding of ServiceNow REST APIs
j. Data Source configuration
k. Transform maps (Simple and complex)
l. Troubleshooting of existing ALM functionality if issues arise
             

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