Job Description :
Essential Skills:
5+ years’ experience in Service Portal and Service Catalog development / administration / implementation / configuration using ServiceNow ITSM solution•Responsible for developing/administering technical solutions on the ServiceNow tool platform for portal design and catalog development•Understands the differences between configuration and customization of the ServiceNow platform and apply experience to complete the analysis •Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.•Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues•Consults with Process Leaders to develop appropriate technical solutions in Service Now•Follows up on outstanding development needs and provides timely status reports to the project manager•Advises on options, risk and impacts on business/ITIL processes•Communicates technical problems and solutions to both technical and non-technical audiences•Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS•Working knowledge of ServiceNow components like Business Rules, Client Scripting, UI Policies, ACLs, CSS, Properties, UI pages, Workflows, Contexts etc;•Strong customer service and excellent verbal/written communication•ITIL/ServiceNow certified•Hands on Integrations experience with third party tools/applications with ServiceNow using plugins & custom integrations•MID Server configurations for Integrations & data pull •Discovery, Asset Management, CMDB knowledge & experience•Non-ITSM application development experience is an added advantage•Understand full application lifecycle•Desired past work experience with industry leading providers of ITSM tools"