Job Description :
Title: ServiceNow Developer

Location: Raleigh, NC

Duration: 12 Months



Job Description :

The NCDIT-Transportation Client Services group is seeking an expert level Technical Specialist for a 12-month engagement on the Information Technology ServiceNow effort.



The NCDIT-Transportation Client Services group is seeking an expert level Technical Specialist for a 12-month engagement on the Information Technology ServiceNow effort. The candidate must have proven and demonstrated experience with developing and delivering training for ServiceNow, adult training practices, in addition the person will be responsible for the technical writing and testing of knowledge base articles based on the needs of our NCDOT customers. This contractor should have extensive knowledge of all modules in ServiceNow to create cohesive experiences. This position will be assigned to NHC 293.



Create and implement technical ServiceNow training solutions

Analyze, develop and create training requirements and curriculum for an integrated enterprise platform that will support collaboration, communication and content management

Acts as project technical and content training lead as needed

Develop and build training for ServiceNow, as well as related systems

Provide knowledge transfer to DOT trainers who will be responsible for long term training delivery

Develop "Quick Tips and Tricks” sheets for end-users which may include written procedures/document and/or video(s)

Create training plans and project schedules associated with training tasks

Collaborating as a dedicated team member and demonstrating the ability to clearly communicate with other team members

Skill


Required / Desired


Amount


of Experience

Experience training in ServiceNow


Required


7


Years

Experience creating training videos, using tools like Camtasia


Required


7


Years

Expert level documentation skills – both written and video


Required


7


Years

Strong analytical and conceptual skills


Required


7


Years

Strong written and verbal communication skills


Required


7


Years

Experience in review and analysis of project requirements


Required


7


Years

Ability to effectively organize and present large amounts of content to end users


Required


7


Years

Ability to handle multiple tasks at a given time


Required


7


Years



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