Job Description :
Strong knowledge about ServiceNow development • Knowledge about API development • Good understanding about Java scripting • Good understanding about ITSM,ITOM areas of development using ServiceNow • Good knowledge about the different integration with ServiceNow • Update the Transform Maps as necessary for the data gaps • Knowledge about the different discovery tools • Automate the existing manual processes using Java and Oracle Database • Use ServiceNow Discovery for adding the CIs to the mid servers • CMDB Asset Management model Data cleanup activity • System documentation for all the models and CI''s • Creation of relationships between various platforms • Expand CMDB/Discovery and Service Desk tool set. • Ability to leverage existing programs to quickly assess and resolve problems. • Responsible to work CMDB for Asset management by performing data cleanup • Developing system documentation for all Applications developed or modified by Supplier • Providing support, advice, and assistance to FedEx consistent with current documentation • Perform Root-Cause Analysis (RCA Conduct post-mortem reviews for defect • Preferred to have ServiceNow Admin/Development certifications • Good communication and Analytical