Job Description :
Responsibilities
Manage ServiceNow release cycles
Personalize and create forms and fields
Activate plug-ins
Build and design reports, gauges and web portals
Configure Service Level Agreements (SLAs) and SLA workflows
Support the design and development of requirements for the CMDB with automated processes for gathering and populating CMDB data
Ensure proper configuration and design workflows for asset and configuration management.
Collect and input CMDB data based on business requirements
Maintain business services and configuration item relationships in ServiceNow
Create and track Service Catalog requests, and items with variables
Create, monitor, modify, and publish Service Catalog workflows with approvals