Job Description :
This position requires extensive knowledge of ServiceNow.
Title: ServiceNow Architect/ Lead Developer
Estimated Length of Assignment: 1 Year
Columbus Ohio
Overview:
Client is looking for a qualified contractor to provide professional services to lead implementation of the ServiceNow IT Service Management platform in order to support the needs of the County. The platform should be built for global process with multiple agencies while allowing for agency uniqueness at the data level. The Contractor will be onsite working with all stakeholders conducting workshops and trainings during the implementation, User Acceptance Testing and Go-Live post implementation services.
The services include implementation of the Public Sector Update Set and Resource/Demand Management modules which includes the following:
Enhance current Incident Management deployment per industry standard
Change Management
Enhance Problem Management
IT Asset Management
Enhance Service Request deployment per industry standard
Release Management
Service Catalog
Configuration Management
Interface with ancillary systems and tools
Knowledge
Portal
Demand Management
Resource Management
LDAP and Ping identity integration
Implement Reports and Dashboarding, Contextual Collaboration, Workflow, Orchestration and Service Levels.
Implement ITOps, SecOps and GRC modules namely Risk, Audit, Compliance and Vendor management and optimize operation orchestration Implement IT Business Management namely Demand, Resource, Project and Portfolio management.
User training and support of the modules
Data Segregation at an agency level so portal can be leveraged to promote self-service and reporting.
Financial Management