Job Description :
Title: ServiceNow Architect/ Lead Developer

Roll: Data Center - Senior Architect
56227

Location: Columbus OH

Estimated Length of Assignment: 9 Months to 1 Year

Overview:

Franklin County Data Center is looking for a qualified contractor to provide professional services to lead implementation of the ServiceNow IT Service Management platform in order to support the needs of the County. The platform should be built for global process with multiple agencies while allowing for agency uniqueness at the data level. The Contractor will be onsite working with all stakeholders conducting workshops and trainings during the implementation, User Acceptance Testing and Go-Live post implementation services.

The services include implementation of the Public Sector Update Set and Resource/Demand Management modules which includes the following:

Enhance current Incident Management deployment per industry standard

Change Management

Enhance Problem Management

IT Asset Management

Enhance Service Request deployment per industry standard

Release Management

Service Catalog

Configuration Management

Interface with ancillary systems and tools

Knowledge

Portal

Demand Management

Resource Management

LDAP and Ping identity integration

Implement Reports and Dashboarding, Contextual Collaboration, Workflow, Orchestration and Service Levels.

Implement ITOps, SecOps and GRC modules namely Risk, Audit, Compliance and Vendor management and
optimize operation orchestration Implement IT Business Management namely Demand, Resource, Project and Portfolio
management.

User training and support of the modules

Data Segregation at an agency level so portal can be leveraged to promote self-service and reporting.

Financial Management

Job Responsibilities:

Enhance and Lead ServiceNow architecture, implementation of various modules in ServiceNow.

Lead all functional and technical aspects of solution delivery including application UI configuration, workflow
configuration, development of required specific reporting

Interface with global ServiceNow technical teams to successfully implement and support the Enterprise Service
Management platform.

Prepare and implement all deliverables for processes and workflow design

Consults process owners with solution implementation

Perform other duties as required

Minimum Qualifications and Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required

Lead all functional and technical aspects of solution delivery including application UI configuration, workflow configuration, development of required specific reporting

Interface with global ServiceNow technical teams to successfully implement and support the Enterprise Service
Management platform.

Prepare and implement all deliverables for processes and workflow design

The Screening Process:

At least one onsite technical screening with the FCDC Staff and Director of Enterprise Architecture and a senior Engineer. This will include a technical assessment.
             

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