Job Description :
Title: ServiceNow Architect/ Lead Developer
Roll: Data Center - Senior Architect
56227
Location: Columbus OH
Estimated Length of Assignment: 9 Months to 1 Year
Overview:
Franklin County Data Center is looking for a qualified contractor to provide professional services to lead implementation of the ServiceNow IT Service Management platform in order to support the needs of the County. The platform should be built for global process with multiple agencies while allowing for agency uniqueness at the data level. The Contractor will be onsite working with all stakeholders conducting workshops and trainings during the implementation, User Acceptance Testing and Go-Live post implementation services.
The services include implementation of the Public Sector Update Set and Resource/Demand Management modules which includes the following:
Enhance current Incident Management deployment per industry standard
Change Management
Enhance Problem Management
IT Asset Management
Enhance Service Request deployment per industry standard
Release Management
Service Catalog
Configuration Management
Interface with ancillary systems and tools
Knowledge
Portal
Demand Management
Resource Management
LDAP and Ping identity integration
Implement Reports and Dashboarding, Contextual Collaboration, Workflow, Orchestration and Service Levels.
Implement ITOps, SecOps and GRC modules namely Risk, Audit, Compliance and Vendor management and
optimize operation orchestration Implement IT Business Management namely Demand, Resource, Project and Portfolio
management.
User training and support of the modules
Data Segregation at an agency level so portal can be leveraged to promote self-service and reporting.
Financial Management
Job Responsibilities:
Enhance and Lead ServiceNow architecture, implementation of various modules in ServiceNow.
Lead all functional and technical aspects of solution delivery including application UI configuration, workflow
configuration, development of required specific reporting
Interface with global ServiceNow technical teams to successfully implement and support the Enterprise Service
Management platform.
Prepare and implement all deliverables for processes and workflow design
Consults process owners with solution implementation
Perform other duties as required
Minimum Qualifications and Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required
Lead all functional and technical aspects of solution delivery including application UI configuration, workflow configuration, development of required specific reporting
Interface with global ServiceNow technical teams to successfully implement and support the Enterprise Service
Management platform.
Prepare and implement all deliverables for processes and workflow design
The Screening Process:
At least one onsite technical screening with the FCDC Staff and Director of Enterprise Architecture and a senior Engineer. This will include a technical assessment.