Job Description :
Bachelor’s degree in Computer Science or equivalent with minimum of 8-10 years working within a large enterprise on implementation initiatives.
Required Skills:
Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
3-6 years of ITSM systems integration and/or implementation experience
Advanced experience with ServiceNow or ITSM tool configuration and custom development
Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc
Ability to understand business requirements and convert them into solution designs
Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities.
Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
Should have participated in, and be familiar with project methodologies.
Demonstrate excellent communication skills including the ability to effectively communicate with internal and external customers.
Ability to use strong industry knowledge to relate to customer needs and dissolve customer concerns and high level of focus and attention to detail.
Strong work ethic with good time management with ability to work with diverse teams and lead meetings