Job Description :
Responsibilities
Lead the design, development, configuration, and maintenance of enterprise Service Management solutions using ServiceNow. Accountable for technical solutions proposed/implemented and all changes pushed to production environment

Oversee in the design and maintenance of a global configuration management database (CMDB) in ServiceNow

Deliver passionate, persuasive, strategic, and technically competent ServiceNow expertise to our global user and customer base

Serve as the Subject Matter Expert (SME) on ServiceNow. Advise customers/users on workflow design

Manage workload of an offshore development team. Provide functional guidance in their day-to-day activities. Advise them on following best practices and industry standards.

Development effort includes (but not limited to) enhancements, customized portal webpages, portal consolidation, automated workflow solutions, advanced scripting of business rules, UI policies, client scripts, 3rd party software integrations, bi-directional API-based solutions etc.

Lead administration of ServiceNow instances (environment sync, upgrades, quarterly patches etc

Stay current with capabilities of ServiceNow platform. Be proactive about knowledge sharing

Assist in defining service management strategy for the enterprise

Required Qualifications

Bachelor''s degree in computer science, computer engineering, management information systems, related discipline, or equivalent experience

5+ years of professional experience in design and development in ServiceNow
Certified ServiceNow Application Developer
System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Deep understanding of ServiceNow platform capabilities
Expert knowledge of ITSM and ITIL
Experience implementing best-practices and procedures

Required Skills and Abilities
Demonstrated leadership, teamwork, and collaboration in a diverse professional setting
Ability to handle multiple tasks and deliver them on time, exhibiting a high degree of proactive “hands-on” thinking and acting
Independent motivated self-starter with strong work-ethic
Ability to deal with ambiguity in a fast-paced environment where every change affects the experience of our customers and users world-wide
Strong ability to quickly learn and comprehend business processes and problems in order to effectively develop technical solutions to the requirements
Effective communication skills to interact with all levels – from C-level executives to developers

Preferred Qualifications
Database design/architecture
Certified ServiceNow Implementation Specialist
Certified ServiceNow System Administrator
Formal ServiceNow training in areas such as:
Advanced System Administration
System Implementation Specialist
Performance Analytics
ServiceNow Scripting
ServiceNow Orchestration
ServiceNow Discovery
ITIL V3 Foundations Certification
Agile/SCRUM Training/Certification
             

Similar Jobs you may be interested in ..