Job Description :
Title: ServiceNow Architect
Location: Chicago, IL
Durration: 12 months

Competency: Service Now
Relevant Years of Experience: 5+Years
Must have skills:

1. At least 3 years of experience working as Service Now architect
2. Should have working knowledge in Service Now in Development for at least 5-6 years
3. Experience in Catalog development in Service Portal
4. Hands on experience in designing and developing various intergrations with Service Now
5. Knowledge of REST API and SOAP API
6. More than 4 years of experience in Java scripting. Should have been involved in at least one project/application rollout and transition/support and platform upgrade
7. Experience working in Service Now Eureka, Geneva, Istanbul and Kingston versions
8. ITIL V2/V3 Certification
9. Experience in Service-Now as a System Administrator or Architect or Programmer/Analyst.
10. Experience with Web Technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP)
11. Certifications:ITIL Foundation Certified Certified ServiceNow System Administrator Certified ServiceNow Application Developer
12. Experience with IT Service Management Process and Tool Configuration and Administration
13. Ability to perform configurations and customizations of Service-Now applications, e,g. Service Catalog, Incident, Facilities, Security, CMDB and Change
14. Development and working experience on Service now plugins and Customizations
Good to have skills:
ITIL Process Experience:
Performed impact analysis, solution and build various JavaScript components for the work units related to ITIL processes (Release, Incident, Change, Problem, Core Platform, Service Catalog and Configuration Management)
Developed Re-engineered existing ITIL processes
Involved in providing solutions and develop various reports for change GPO’s to setup and effectively run CAB meeting
Participated in weekly status call with Project team and provide solution for the questions and provide code fix for the bugs reportedConfiguration / CMDB Experience:
· Understanding of relationships and in depth knowledge of Service now discovery, Probes and sensorsConfiguring and setting up MID Servers for discoveryPlanning rollout of Discovery across enterprise
· Develop the components based on the requirement analysis and provide demo to client for crucial and complex configuration items.
· Modify CMDB transform maps to include new fields based on the life cycle of the configuration items.
· Maintain suggested relationship table in order to enable/enforce Upstream/downstream relationship for Application/App server/DB instances.
· Develop and provide fixes on configuration related items reported during weekly calls with the GPO’s. Develop admin related item for implementation twice a day weekly.
· Modify transform maps to load and update CMDB CI records.Service Catalog:
· • Created REST interface in order to receive input data from Service Catalog and post it to 3rd party integrations/applications
· Involved in requirement gathering, build activities for integration of service catalog item
· Developing solution for inbound JavaScript interface to receive “Return IT Equipment” catalog item request/task in IRIS and send the updates back to originating system
· Created / Modified workflow as per the requirement analysis and implement the sameCore Platform:
· Performed impact analysis and enabled Performance analytic OOB plugin. Developed manual indicators, break downs, Indicator source, breakdown sources and Job in order to populate Dashboard and scorecard information’s.Experience in architecting and developing Service mapping, ITOM, Cloud watch
· Provide technical support to offshore team, track build status for committed Work units and deliver them on time.
· Proactively report/update client about the risk and show stoppers for the deliverable being impacted.
· Have developed and tested various components includes Business rule, Script include, Client script, UI policies, Data policies, UI action and database view for reporting purpose.
· Provide technical and functionality support to client Architect. Walk through the solution in weekly governance call and move to it build state for monthly releases.
· Provide functionality clarifications and coordinate with TESTING and Q&C team.
· Modify the forms and list views to populate the new fields appear on appropriate section.
· Modify list views and create table and field level ACL’s as per the requirement.
Key responsibilities

Architect responsible for understanding functional requirements, mapping to current functionality in system, developing solution and building solution, testing and migrating code to all environments
Responsibilities: Service-now user Development Solution designing and orchestration Implementing Service-now changes Service Now upgrade.
Second and third level support for Service-now incidents Development of Integrations using Service now
Plugins Managing UAT, Test, Training and Production instances for Service-now Process Governance and Reporting Training & Self Development Activities

Client : Direct Client