Job Description :
ServiceNow Administrator
San Antonio, TX
6+ Months
NO OPTs
Required Skills :
Servicenow, Performance Analytics, KPI''s, service cards, Reporting
Note: Performance Analytics, KPI''s, service cards, Reporting are important
Responsibilities:
Demonstrates requirements gathering and analysis, solution design, development task management, quality assurance and release management
Demonstrates working knowledge of ServiceNow core architecture and especially modules such as Service Catalog, Incident/Change/Problem Management, Asset Management, CMDB, Knowledge Management, Project Portfolio Management, and Self-Service Portal
Integrates ServiceNow with third-party tools
Effectively analyze and solve problems
Ability to work directly with internal (IT) and external clients
Collaborate effectively to develop solutions and handle general updates and configuration changes/requests
Identify system deficiencies and recommend solutions
Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption
Ensure appropriate tools and processes are in place to have a development/test/production environment that is reliable and reproducible
Work closely with IT Support desk to ensure appropriate project documentation is available in the Transition book for each new initiative or enhancement release
Create and update knowledge base articles and CMDB to reflect accurate information related to system functionality and troubleshooting
In depth knowledge of ServiceNow to configure and recommend configuration changes to improve system stability and performance
Assist with IT projects as needed
Adhere to organizational ITIL and ITSM standards
Qualifications:
Bachelor’s degree in Computer Science or equivalent experience required
3+ years working with the ServiceNow platform in an Admin/Developer and enterprise-wide, multi-tier ServiceNow production environment
Hands-on experience integrating ServiceNow with external systems
Solid knowledge of JavaScript, HTML, CSS
ServiceNow Certified Administrator
Experience in ITIL a plus