Job Description :
ServiceNow Admin| Harrisburg, PA
12 months
Job Requirements:
Work collaboratively with clients that have varying expertise and exposure to Service Now and ITIL concepts in order to solve complex problems.
Possess strong verbal and written communication skills in order to adapt to the dynamic nature of discussions with other engineering and product teams.
Act as a liaison with other architects (security, infrastructure, data, etc and with delivery teams working primarily within an Agile methodology.
Translate requirements into functional service designs and create service models along with supporting documentation (activity and sequence diagrams
Service-Now customization but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations.
Import and manage data between ServiceNow instances and other various system sources
Produce technical documentation for project and enhancement tasks. Train process users through workshops and demos of these changes
Lead all ServiceNow project initiatives through requirements gathering, development work captured in update sets, and production releases following the firm’s change management process
Follow established best practices for customization, configuration and other ServiceNow functionality to update application requirements
Review ServiceNow version releases and then lead the upgrade project with regression and user acceptance testing
Create and maintain documentation of system configurations
Ensure that all ServiceNow instances are kept synchronized by way of periodic instance cloning
Maintain the Service Catalog(s) to keep existing items updated and add new items as directed by the process owners
Qualifications:
B.S. in Computer Science, Engineering, or Information Technology or equivalent experience.
Preferred ServiceNow Administrator certification
Preferred ServiceNow Implementation Specialist certification
General experience with IT Service Management processes
Experience in ServiceNow ITSM modules i.e. Incident Management, Problem Management, Configuration Management, Change Management and Knowledge Management
Service Now 4 Yrs
Admin 2 Years
Java script 3-4yrs
Angular JS 6+ Months
Web Development / CMS/ ServicePortal 2-3yrs