Job Description :
ServiceNow Admin CMDB
IL-Oak Brook
6 months.
CMDB skills mandatory.
Deliver ServiceNow development consulting services based on the Client’s ServiceNow Story Requirements for ITSM, ITBM, HR Service Delivery, Service Portal, Software Asset Management, Service Mapping, Security Operations Management, Governance/Risk/Compliance from Istanbul version or deep experience with previous versions.
Position Requirements/Technical Skills:
Jakarta experience preferred.
Conduct Technical Analysis on the ServiceNow applications and modules
Develop ServiceNow Design Documentation
Develop User Stories for ServiceNow releases
Perform ServiceNow Application Configuration
Develop Custom Code for ServiceNow application modules
Develop and modify ServiceNow workflows, forms, lists, business rules, UI components, web services, tables, and menus
Code and configure interfaces between ServiceNow and other systems
Create and update Documentation for ServiceNow code and configurations
Strong understanding of ITIL v3 Service Operation processesStrong capabilty to perform:
CAI is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities will receive consideration and are encouraged to apply.
Strong understanding, including 2-3+ years of direct experience:
ServiceNow, including deep experience in at least 3 of following applications and expectation that within 3 months candidates would be an expert in one or more areas able to lead a team developing custom solutions using these applications.
o Demand Management
o Project Management
o Time Card
o Resource Plans
o Rate Cards
o Portfolio Management
o Performance Analytics
o Discovery
o Service Mapping
o CMDB
o Service Catalog
o Change Management
o Incident Management
o Problem Management
o Knowledge Management
o Service Portal
o Workflows
o Orchestrations with Active Directory, VMware, Azure, AWS, Chef, Puppet
o Cloud Management
Well-versed in SDLC methodologies:
o Agile
o Waterfall
Excellent verbal and written communication skills