Job Description :
*Job title: Service integration Lead*
*Location: Plano, TX*
*Duration: long term contract*
Competencies: Assurance : Automated Release Management, BPS
: Transition Project Management Skills, Risk Management (Fixed Income),
Change Management, Problem Solving, Enterprise Asset Management (Note:
Includes ERP and EN''rgize), Firewall Administration - Security Management
(IT IS)
Exp: 10+
Essentials:
12+ years with primary IT service delivery experienceExperience in running
ITSM processes in a large organizationITIL certified Should be able to
design & deploy the the following processes across the service delivery
landscape spanning multiple sectors and geographies :Incident
managementProblem managementChange managementService Level management &
ReportingCustomer satisfaction index (CSI)Knowledge managementRelease
managementService Catalogue creationConfiguration management.Asset
managementService Continuity/Disaster recoveryCapacity
managementAvailability managementSecurity managementRisk
managementProject/Demand management.
Desired
Exposure to support process. Management consulting experience.Project
management experience working with big data technologies in the Cloud or
similar technologies.Experience working with various verticals (i.e.
financial services, insurance, retail, healthcare, technology