Job Description :
Title: Service Support Analyst
Location: Raleigh, NC
Length and terms: Long term - W2 or C2C

Job description:
Interview Type: In Person

Expected Skills: Able to work successfully with guidance; cannot provide leadership to others; able to manage simple to medium complexity work efforts.

Description (including, but not limited to):

1. Technical assistance, support, and advice to end users for hardware, software, and systems
2. Hands-on technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users.
4. Setup and configure desktop computers for delivery to agency end users in local offices across the state.
5. Work on projects as assigned by Supervisor.
6. Respond in incoming telephone or email inquiries for assistance.

Qualifications: Graduation from high school and one year and half in the field of technology related to the position''s role. Computer course work may be substituted year for year for the required experience; equivalent combination of education and experience.
3 years Customer satisfaction and Communication Skills
Basic software, hardware and network skills
Call Center/Help Desk Skills
Problem Solving Skills
Manual Labor Skills (lifting, loading, bending, etc
Working Conditions: The majority of work is performed in an office environment or computer room setting. Occasionally, the technician may be assigned to perform work at one of the Centers. This involves day travel to these sites.
Physical Requirements: Although most work is performed from a desktop workstation, the technician may be require to lift heavy objects like desktop computers, monitors and printers.