Job Description :
Role : Service Now Solution Architect
Location : Tampa ,FL
Job Description :
Responsibilities :
Provide thought leadership in strategic direction for Enterprise Implementation of the Service Now platform using ITSM, ITBM & CSM.
Collaborate with a larger group of Business SMEs, solution and technical architects to set technical direction for the delivery of solutions
Assist in gathering and reviewing client’s process requirements and map to Service Now features/implementations
Assist customers with POC activities, understanding of Service Now platform, and agile approaches
Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients Experience building and coding Configuration Management Databases (CMDB)
Working knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services , workflow
Working knowledge of relational databases Working knowledge of systems and network performance and availability monitoring and analysis as well as configuration management
Understanding of IT service desk and service management along with good understanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and Service Desk.
Strong oral and written communication skills, with the ability to confidently present ideas and processes to stakeholders with varying levels of technological experience
Experience managing technical teams in complex, dynamic environments collaborating with and managing teams across multiple projects
Experience in a SaaS environment Design, development, and deployment experience with the Service Now
Experience with continuous delivery, configuration management, continuous integration, and source control software processes and tools a requirement. Experience with automated web test frameworks
Establish and enforces systems design and architectural standards, establishes maintains best practices and drive the principles throughout the systems delivery lifecycle.
Experience with Service Now upgrades
Development experience of form customization, business rule, client script, script include, UI policies, security rules, and other objects of Service Now
Implementation and customization of core applications including Incident, Problem, Change, Knowledge, HRSM, Configuration Management, and Service Catalog
Ability to gather requirements from business analysts, SMEs
Assist establishing coding standards to help with consistency
Expertise in JavaScript - Strong experience with Service Now integration capabilities with external systems through SOAP or REST web services
Experience using Workflow Editor to configure workflows
Experience with Agile / SCRUM & DevOps methodologies.
Experience using ITBM & Customer Service Management (CSM) is huge plus.
Preferred Certifications:
Service Now Certified Application Developer
Service Now Certified System Administrator
ITIL v3 Foundations Certification
Soft Skills:
Strong analytical, problem-solving and decision making capabilities