Job Description :
Role : Service Now Developer

Location - Washington, DC Area / Chantilly, VA Area

Service Now Developer

Provide daily support of ServiceNow including: incident management and demand management administration
Coordinate and implement requirements using Workflow, Java Script, HTML, XML, and other ServiceNow Content Management configuration options
Deploy, integrate, update, customize and administer the ServiceNow platform to meet client needs
Assume accountability for development and testing deadlines
Implement initial user roles and maintain them for ServiceNow
Comply with systems development standards, procedures, guidelines, priorities, and schedules
Develop and manage operational and reporting metrics for ServiceNow and related components of the ITSM platform
Develop and coordinate the installation of upgrades and/or service packs, testing of such upgrades and general maintenance of ServiceNow
Work with Leadership and Service Managers to determine ServiceNow system objectives and solutions
Research systems and/or programs to determine causes of failure or poor operational performance; then define, test and implement detailed solutions
Interact with process and application owners to ensure that requirements are being satisfied
Exposure in front-end programming languages: JavaScript, Bootstrap, and AngularJS
Certified Implementation Specialist certification, preferred
ITIL v3 Foundation certification and knowledge of IT best practices
Ability to adapt to changing requirements throughout the development lifecycle, and work with a variety of personalities and styles
Willingness to collaborate with development team members while creating and building solutions
Working knowledge of Active Directory, LDAP, and relational databases
Demonstration of technical understanding of ServiceNow service management operations suite, how it interfaces with other ITIL Processes, IT operations, and business function
Ability to work directly with customers for to gather requirements, architect solutions, provide training, and complete development and architecture
Excellent oral and written communication skills
             

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