Job Description :
Bachelor’s degree or equivalent working experience with minimum of 9+ years of IT experience
Required Skills:
Support the development and configuration of a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Time Cards, CMS, and Reporting.
Collaborate with team members to define, analyze, understand and document business and technical requirements.
Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.
Support User Acceptance Tests and implement code into Production.
Participate / conduct code walkthroughs. Develop coding standards.
Participate in and support ServiceNow version upgrades.
Install, test and take new applications live in ServiceNow.
Demonstrate excellent communication skills including the ability to effectively communicate with internal and external customers
Ability to use strong industry knowledge to relate to customer needs and dissolve customer concerns and high level of focus and attention to detail.
Strong work ethic with good time management with