Job Description :
Service Now Architect

Lansing, MI

Contract to Hire or Direct Hire

Phone then in-person

Primary Duties and Responsibilities (details of the basic job functions):

Provides the highest level of infrastructure technical expertise and project leadership in the department. Designs and develops technical and business initiatives and strategies in order to support the infrastructure department and IS goals. Develops an understanding of the Auto Club Group (ACG) business strategy and competitive environment to ensure technology solutions align with business requirements. Provides recommendations to senior management regarding new technology, design and system enhancements. Provides support to Security in the development of appropriate audit controls and procedures.

Develops work plans and estimates for complex projects and ensures that project teams remain on schedule and within budget. Monitors risks to ensure the operations integrity of each release throughout the implementation cycle. Develops and maintains vendor relationships.

Developing and implementing multiple architecture frameworks, models and integrated strategies to support enterprise requirements Use of leading edge tools and model based development Vendor management to ensure resource requirements and timelines are met Monitoring risk and ensuring the operation integrity of each release throughout the project implementation cycle Multi-faceted technology architectures Technical strategic and tactical enterprise project management Developing business plans for technology initiatives Strong knowledge of: Complex tactical infrastructure technology Security and control procedures

Strong written communication skills, including, but not limited to, procedures and technical material preparation and prese

Preferred Qualifications:

· ServiceNow certification

· Minimum 2 years ServiceNow development experience

· Experience developing in the ITSM space

· ServiceNow Orchestration experience

· ServiceNow Discovery experience

· ServiceNow Business mapping experience

· ServiceNow Asset management experience

· ServiceNow CMDB experience

· What are the nice-to-have skills?

ServiceNow certification · Minimum 2 years ServiceNow development experience · Experience developing in the ITSM space · ServiceNow Orchestration experience · ServiceNow Discovery experience · ServiceNow Business mapping experience · ServiceNow Asset management experience · ServiceNow CMDB experience