Job Description :
Job Title : Service Management Lead
Location: Washington, DC
Duration: Contract

Requisition Details: -
Service Management Lead

ITIL Certified service management expert
Experience in managing infrastructure support \Datacenter administration projects
Responsible for creating and establishing ITIL frame work for steady state projects
Development and implementation of service roadmaps, service enhancements and release management processes
Understand business requirements and ensure services are enhanced to meet those requirements
Establish command and control structures for Major Incident Management that dynamically expand depending on the situation
Ensure adherence to service management policies and procedures
Centralized reporting (service metrics) and controls of Services, Risk management and Audit support
Ensure all the risk findings are addressed and remediated by the team
Provide consultant level support for problem management and root cause identification
Responsible for providing guidance in Asset and Configuration management
             

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