Job Description :
DTS is looking for Service Improvement Lead in Detroit, MI for our direct client Position. No third party C2C allowed. Candidates have to work directly with us on our W-2.
The client IT team is looking for an outstanding Continuous Service Improvement Lead for IT Operations. The Continuous Service Improvement” (CSI) Lead, is responsible for leading a team of technical resources through a defined process of incident record analysis, root cause determination and solution engineering

Roles and Responsibilities
Set priorities and validate services are delivered in a timely and efficient manner according to client IT policies and standards.
Ensure all activities are managed per client IT methodology and processes
Perform as a process leader supporting vital and critical business solutions
Direct operations analysts and coordinators in their scope of work
Monitor infrastructure capacity and performance
Review and track root cause analysis and preventative action items
Execute value stream and kaizen events to drive continue improvement activities
Manage, communicate, and deliver all steady state issues to business
Identify and drive ITIL process improvement
Review and present operational metrics explaining business impact and risk
Assign workload to team and guide the team in resolving day to day technical issues

Minimum Requirements
Expert knowledge of Lean Principles
Experience and Six Sigma certification
Experience leading Value Stream Mapping & Kaizen events
Experience with ITIL best practices with Incident, Problem, Release, and Change Management
Experience in a similar operations role and deep knowledge of associated processes
Excellent verbal and written communication skills
Excellent stakeholder management – fair in dealings with vendors and business customers
Experience working with customers and on support cases
Bachelor of Science in a related field (e.g. Computer Science or Information Systems)

Please forward your resume to
Contact Karun