Job Description :
IDEALFORCE has a CONTRACT position available immediately for a Service Desk Consultant to join our customer in Columbus, OH. This is an ONSITE position. Please find below additional details about this job. On-site interview mandatory.

Job Description:
Inputs information and verifies, using multiple data formats, in support of Agency’s data requirements. Performs logging, batching and scanning duties to support data entry functions.
Process “Customer Service Process Requests from Service Now” (web portal) related paperwork, logging, time-stamping, tracking and distributing per documented procedure
Assists with records and document management (e.g., imaged form and hardcopy Files and retrieves documents from files.
May perform a variety of clerical tasks related to data processing work and office operations
Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
Escalate problems in accordance with defined procedures.
Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
Manage and report time spent on all work activities.
Follow quality standards.
Ability to work in a team environment
Complete assigned tasks.
Strong communication skills; both written and spoken Must be a 10/10 for communication both verbal and written using the English Language


Required Skills/Qualifications
1 + Years of Experience in Help Desk technical Support and Call Center Support
2 year college degree or equivalent technical study; may accept equivalent education and experience combined.
Ability to use shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors
Comprehensive PC skills.
Able to follow written and spoken instructions.
Minimum of 35 wpm.
Ability to accurately enter information into a computer, accessing information from a computer, and verifying information on a screen.
Duties involve utilizing automated equipment, including electronic keyboard, display screen, and sorted memory to perform
Ability to operate and understand basic scanning and imaging equipment, including pan, skew, and image correction techniques.
Ability to conduct basic data mining and data capture efforts.


Additional Information:
- "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment. ?

THIRD PARTY CANDIDATES:
Email your candidate/s resume to joseph dot shelton at along with the following details: Rate, Current location and Availability.

Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.