Job Description :
IDEALFORCE has a CONTRACT position available immediately for a Service Desk Consultant to join our customer in Columbus, OH. This is an ONSITE position. Please find below additional details about this job. On-site interview mandatory.
Job Description:
-Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
-Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
-Escalate problems in accordance with defined procedures.
-Assist users through problem solving steps
-Use technical databases to research problems and talk with co-workers to research problem and find solution.
-Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
-Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
-Communicate accurate and useful status updates.
-Manage and report time spent on all work activities.
-Follow quality standards.
-Ability to work in a team environment
-Complete assigned tasks.
-Strong communication skills; both written and spoken.
Required Skills/Qualifications
-3 + Years of Experience Call Center Support.
-1 Year of experience in Help Desk technical Support.
-4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
-Excel Skills.
Desired Skills:
-Experience with ServiceNow or similar ticketing system.
Additional Information:
- "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment. ?
THIRD PARTY CANDIDATES:
Email your candidate/s resume to joseph dot shelton at along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.