Job Description :
Job Summary:
We are looking for someone who will provide remote support and request fulfillment for computers, printers, mobile devices, and peripherals support.

Active Secret DoD Security Clearance
DoDD 8570.1 baseline certification
1-4 years of related experience in information systems
High school education or equivalent (GED)
Experience with Microsoft Windows OS, versions 10, 8 and 7.
Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
Experience with Remote Desktop.
Experience with Hardware/Software troubleshooting.
Experienced in basic network troubleshooting (TCP IP
Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling.
Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device
Experience with IT information assurance and cyber-security.
Experience with Active Directory to include account creation/management and File