Job Description :
4 to 6 years of experience in an International IT Service Desk Operations. Able to take ownership of team responsibilities when needed and making sure that the deadlines are met. Keen and ready to learn new concepts and design solutions for the toughest of problems. Can demonstrate ability to deliver excellent quality of work, self-learn and work under pressure.
· Good customer service skills
· Good understanding of Service Desk operations
· Excellent communication and interpersonal skills
· Knowledge on Incident & Service Request Management
· Strong analytical skills
· Past experience working in Service Desk projects
· Quick learner, self-motivated, highly organized, dedicated and optimistic
· Certification on ITIL v3 foundation will be an added value, however not mandatory
· Good working experience and troubleshooting skills on Windows 7, Remote Tools, MS Office 2010, MS Office 2013, Skype for Business, IE, Chrome & Outlook
· Active Directory Skills – Create / Modify User Objects, Create / Modify Computer Objects, Create / Manage Security Groups, Create / Manage Distribution Lists, Password Reset and Unlock
· Knowledge of Folder Permissions
· Software installation – Manual and Automated process
· Working knowledge of Citrix, Microsoft Exchange, AD Group Policies, Network