Job Description :
Hi,
This is Bavithra from AVTECH Solutions Inc. I have an Open Requirements for this below Position.
Please go through the Job Description and are you comfortable for this position reply me.
Let me know what is the pay rate you are expected.
Job: Service Desk
Location: NYC,NY
Job Description:
Serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Proven experience as a help desk technician or other customer support role