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Service Desk
Denver, CO
Denver
CO
80295
Date
: Jun-06-18
2018-06-06
2019-06-06
Service Desk
Denver, CO
Jun-06-18
Work Authorization
US Citizen
GC
H1B
GC EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Senior, Midlevel
Rate/Salary ($)
:
Market
Duration
:
12 MONTHS
Sp. Area
:
Others
Sp. Skills
:
Others
Consulting / Contract
Third Party OK
CONTRACTOR
Direct Client Requirement
Required Skills
:
"help desk technician" and "customer support" and ("MS Office" or "MSOffice Automation")
Preferred Skills
:
Domain
:
IT/Software, Financial, Government, HealthCare, Retail, Dot Com, Insurance, Pharmaceuticals, Manufacturing, Telecom
Work Authorization
US Citizen
GC
GC EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Senior, Midlevel
Rate/Salary ($)
:
Market
Duration
:
12 MONTHS
Sp. Area
:
Others
Sp. Skills
:
Others
Consulting / Contract
Third Party OK
CONTRACTOR
Direct Client Requirement
Required Skills
:
"help desk technician" and "customer support" and ("MS Office" or "MSOffice Automation")
Preferred Skills
:
Domain
:
IT/Software, Financial, Government, HealthCare, Retail, Dot Com, Insurance, Pharmaceuticals, Manufacturing, Telecom
Swana Solutions LLC
Edison, NJ
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Job Title : Service Desk
Location: Denver Colorado
Duration: Very LongTime
Description
Serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
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