Job Description :
6551
Title: Service Desk Analyst with ServiceNow
Location: Raleigh, NC, United States
Length and Terms: Long term - W2 or C2C
Job description
Interview Type: Skype
This position is responsible for advanced level response and support for users of computing and network services. This is a hands-on role responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. The person in this role will ensure infrastructure security and stability across all locations in the enterprise. The position will support data center operations, server operations, advanced level support, web server administration, system monitoring, incident response, 24x7x365 on-call support, etc. This position also involves supporting core platforms such as Tier 1 business applications.
Required Skills:
5 years Experience and thorough knowledge in; HEAT or similar tracking tool, Avaya or similar
call distribution tool, Microsoft Windows, Office 2010/2013
Experience and thorough knowledge in Active Directory administration, such as,
creation/modification of accounts
1 year ServiceNow
Desired Skills:
Public sector experience, local