Job Description :
Hi,

My name is Yusuf; I represent PURPLE DRIVE INC. We have an opportunity with one of our direct client.

Please find below the Job Description. Kindly revert if interested.


Job Description:

Service Desk Analyst
Location: Columbus, OH
Job Type: Contract
Duration: Long Term
Interview: In-person

short description on what they will be working on, objectives, and tasks/deliverables

Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
Escalate problems in accordance with defined procedures.
Assist users through problem solving steps
Use technical databases to research problems and talk with co-workers to research problem and find solution.
Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
Communicate accurate and useful status updates.
Manage and report time spent on all work activities.
Follow quality standards.
Ability to work in a team environment
Complete assigned tasks.
Strong communication skills; both written and spoken

Mandatory Requirements (resource must have 1 or more of the following)

3 + Years of Experience Call Center Support
1 Year of experience in Help Desk technical Support
4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
Excel Skills

Desired Skills/Time
Experience with ServiceNow or similar ticketing system


Client : confidential

             

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