Job Description :
Service Desk Analyst STZ 7335
Phoenix, AZ
Long term

Job Description:
F2F Interview required -
W2 or 1099 only - no c2c
This position acts as the first-level technical support - assisting user with software problems and questions, and referring complex cases to second-level support. The position is also responsible for the day-to-day management of the HEAT database used to track Help Desk interactions and to produce reports. The position assists senior staff in the development and testing of end-users desktop images and application deployment. The incumbent will support with the research and implementation of new software packages, operating systems, and end-user environments.
Required Skills
3 years first level technical support
Help Desk
Desktop imaging
Desired Skills
Public sector, local candidate