Job Description :
Service Desk Support
Raleigh, NC
Duration: 1+ years
F2F interview

Excellent verbal and written communication skills
Experience with HEAT Call Tracking or similar tool, Avaya or similar call distribution tool, Microsoft Windows, Office 2010/2013/2016, and O365.
Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts
Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers.
Excellent Customer service and teamwork.
Ability to independently resolve routine and some non-routine problems. Ability to solve problems and perform diagnostics on software and/or hardware
Ability to identify and understand reoccurring problems and recommends solutions.