Job Description :
Title: Service Desk Analyst - F2F Interview
Location: Phoenix, AZ, United States
Length: Long term
Description:
F2F Interview required - Reasonable expenses will be paid for f2f*
Required Skills:
Associate or bachelor’s degree in computer science or a minimum of 4 years of equivalent
work experience working within a help or service desk environment
Working knowledge of a range of remote administration and diagnostic utilities
Experience working in an ITIL-driven environment with working knowledge of ITIL principles
and processes
Extensive application support experience and knowledge with Microsoft’s entire suite of
products, including Outlook/Exchange
Exceptional knowledge of Microsoft Operating Systems
Exceptional knowledge of Microsoft Office Suite including assisting on Office 365 issues
towards resolution
Strong knowledge of CA Service Desk ticketing system
Strong knowledge of BMC Remedy ticketing system
Ability to independently troubleshoot new technologies as they emerge (including software)
Proven track record of being detail oriented, with outstanding follow-through
Able to effectively interact with all levels of the organization
Excellent oral and written communication skills
Ease in learning new skills or enhancing existing skills
Expert planning and organizing
Expert problem-solving skills, identifying the root cause of a problem
Always customer focused for all service delivery activities
Flexible and adaptable
Attention to detail
Ability to maintain their cool in a stressful environment
Desired Skills:
Public sector, local candidate