Job Description :
Hi,
Hope the day is treating you good.
We are looking for Service Desk Analyst with one of our Clients, below is the Job Description. If you are available and interested then, please email me at or reach me at Ext: 376
Position: Service Desk Analyst
Location: Edison, NJ
Duration: 6 Months
Job Description:
3+ years of experience in Service Desk, Level-1 Operations. Able to take ownership of team responsibilities when needed and making sure that the deadlines are met. Keen and ready to learn new concepts and design solutions for the toughest of problems. Can demonstrate ability to deliver excellent quality of work, self-learn and work under pressure.
Good customer service skills
Good understanding of Service Desk operations
Excellent communication and interpersonal skills
Knowledge on Incident & Service Request Management
Strong analytical skills
Past experience working in 24X7 support models
Quick learner, self-motivated, highly organized, dedicated and optimistic
Certification on ITIL v3 foundation will be an added value
Work Experience
Log all incidents and requests in the ITSM tool
Addresses and resolves basic Incidents and Service Requests
Engages other support teams or resources as & when appropriate to resolve tickets
Use appropriate CTI classification for incidents and requests
Create a positive end user experience and build a good rapport with the customer by ensuring timely resolution, escalation or communication of status updates
Act as a single point of contact for the end users / customers
Adhere to the documented policies and procedures
Maintain confidentiality with