Job Description :
IDEALFORCE has a Contract position available immediately for a Service Desk Analyst to join our customer in Phoenix Arizona. This is a Tier-2 support role and is an ONSITE position. Contract is expected to go for 12 months. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only LOCAL Candidates for this role. Only candidates that are willing to take the initial interview via the online portal interviewstream needs to apply. This position will require both extensive Background check and Fingerprint clearance.


Qualification and Education Requirements
Needed: A support Desk Technician with a customer centric approach to problem solving. This team member will assist in supporting our client''s ITG’s (Information Technology Group) Support Desk. The Service Desk is in operation from7:00am- 5:30pm Monday - Friday, excluding State holidays. Resources will need to be available for an eight-hour shift during this time frame. The service desk supports internal customers. These customers range from field workers to the Director. This position will be providing; Support for Server, Desktop, and customers issues on the client network. Fixes to computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non-warranty computer and printer repair work. Implementation of software patches, security fixes, and tests,validates modified system configurations, install and configure PC hardware, software and peripherals. Assistance with major deployments of hardware and software, monitor system reliability and availability, assigned project tasks and attending section staff meetings. Maintenance on hardware and software packages to include client and server platforms. Training to new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals. Will also provide training to customers how to use PC related software and hardware. Monitors compliance
with standards for systems software and documentation. Position is restricted to local candidates and job duties cannot be performed remotely.

Qualifications and Education Requirements:
-General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
-Ticketing and Department operating procedures
-Experience using remote connectivity tools and protocols
-Knowledge of Microsoft products including operating systems and Office
-Computer hardware configuration and repair knowledge
-Knowledge of Ethernet network topology to assist with troubleshooting network issues
-Knowledge of IT infrastructure industry standards and best practices
-Experience with Active Directory
-Experience with Windows 7
-Experience with Project Management
-Experience with Scripting
-Experience with SQL
-Experience with Backup solutions
-Minimum 3 years of current working experience in an IT field

Associate/Bachelor degree in a related field is preferred

Skills:
-Strong customer service skills
-Excellent interpersonal, written and oral communication skills
-Advanced troubleshooting and problem solving skills
-Excellent self-organization and time management skills
-Problem definition and alternative analysis skills
-Detail Oriented
-Ability to work collaboratively in teams and across organizations
-Ability to synthesize feedback and adjust plans accordingly
-Ability to develop and write technical documentation
-Ability to evaluate and test emerging technologies
-Ability to apply creative solutions to business problems to ensure business needs are most effectively met



Additional Information :
- "All your information will be kept confidential according to EEO guidelines".
- All candidates who are authorized to work in US are encouraged to apply.
- Candidate should clear the Background check prior to commencing the assignment.
- Offer is contingent upon an acceptable MVR (Motor Vehicle RecordThe most recent 39-month period shown on the MVR will be reviewed. ?





THIRD PARTY CANDIDATES:
Email your candidate/s resume to joseph dot shelton at along with the following details: Rate, Current location and Availability


Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.