Job Description :
IDEALFORCE has a CONTRACT-TO-HIRE position available immediately for a Service Desk Analyst to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Only LOCAL CANDIDATES need to apply.
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Responsibilities:
This position acts as the first-level technical support - assisting user with software problems and questions, and referring complex cases to second-level support. The position is also responsible for the day-to-day management of the HEAT database used to track Help Desk interactions and to produce reports.
The position assists senior staff in the development and testing of end-users desktop images and application deployment. The incumbent will support with the research and implementation of new software packages, operating systems, and end-user environments.






Additional Information :

- "All your information will be kept confidential according to EEO guidelines".
- All candidates who are authorized to work in US are encouraged to apply.

THIRD PARTY CANDIDATES:
Email your candidate/s resume to joseph dot shelton at along with the following details: Rate, Current location and Availability

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.