Job Description :
IDEALFORCE has a CONTRACT position available immediately for a Service Desk Consultant to join our customer in Columbus, OH. This is an ONSITE position. Please find below additional details about this job. Hiring Manager would like to have all qualified candidates interview face to face. Only LOCAL CANDIDATES are considered for this role. This is a 24/7 support, consultant is expected to work on 3rd shifts, weekends and holidays. Shortlisted candidates will have an in person interview on 07/27.
Job Duties:
This position will function as a highly skilled Service Support Specialist with specific responsibilities that include:
- Understanding of Desktop Support and Services.
- Understanding of Active Directory and AD Toolsets, ADUC, user authentication and authorization and identify and access management.
- Uses creativity and innovation to automate and streamline processes and procedures.
- Understands customer support, likes to work with people and can ensure that the customer is satisfied.
- Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production.
- Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT
- Ability and experience to work with SCCM version 2012. Ability to show others how to use the tools like SCCM.
- Ability to script with PowerShell 3.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory.
- Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.
Qualifications:
- 10 total years I.T experience.
- 4 Years SCCM or SMS like experience
- 8 years customer service experience
- 10 Years Troubleshooting experience
- 4 years knowledge of networking technologies to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP.
- 5 years’ experience with Active Directory including tools like ADUC.
- Contributes to continuous process improvements to increase the efficiency of section.
- Excellent communication skills both written and oral. .
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Desired Skills:
4 Years PowerShell scripting experience in a production environment
Certifications A+ series
Certifications in Microsoft
PowerShell 3.0 scripting background.
Certifications in Microsoft tools and technologies.
ITIL Knowledge and ITSM Tools
Additional Information :
- "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment. ?
THIRD PARTY CANDIDATES:
Email your candidate/s resume to joseph dot shelton at along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.