Job Description :
Position: Service Delivery Manager
Duration: FTE
Location: New Orleans, LO

Job Description:
Responsible for
overall Service Delivery
SLA/KPI Management
Contract Life Cycle
Service Improvements
Profit & Productivity Improvement
Attrition Management
Delivering the Transformation projects
Customer Communication
Weekly, Monthly, Quarterly Governance
Organizational initiatives
Team Skill enhancement
Reporting & Pre-sales.
Must Have skills:
Skilled negotiator
Confident decision maker
Proficient Communicator
Collaborative leader
Strong understanding to DC Tower/Architecture, End User Computing, Tools, ITSM Process and Automation.
Strong understanding of Application Support Process and Security Patching (Infra & Apps)
Hands on experience in one or more Technologies such as IAM, Network , Compute, Storage, Windows ,Unix and Backups
Financial Management such as Budgeting, P&L tracking and Invoicing
Critical Incident Management,
Strong Presentation Skills
Strong knowledge of PowerPoint and Excel.