Job Description :
Senior VOIP Engineer (NO CORP-CORP)

Seattle , WA

Contract to HIRE on W2 (ANY EAD works)

Interview Method Phone and skype

6-month contract (potential convert FTE)
First Preference USC or GC ONLY- must be able to convert to FTE without

Skills / Qualifications:

In-depth knowledge of network design and voice systems, including: All
levels of Cisco switches and routers, Avaya Definity G3, Cisco Unified
Communication Manager, Dial plan configuration and network routing, SIP,
H232, PRI and WAN protocols, Messaging systems-Audix, CUC, LYNC/OCS,
Mobility and Presence, Smartphone/Blackberry integration/support, Voice and
video conferencing design and support

Expert knowledge of, and experience in converged technologies including TDM
and IP voice, UC messaging, and data networking
Detailed knowledge of voice and data network copper and fiber cabling
infrastructure in a multi-campus environment
Responsible for the design, implementation and support/maintenance of the
Cisco enterprise voice platform, including the associated network. This
includes CUCM, CME, CUC, contact center, voice and video conferencing, fixed
and mobile device integration, and mobility/presence. Provide additional
support of associated systems/applications, including Amtelco Definity, Red
Alert, Web on Call, NICE voice logger, and others.
Provide day-to-day administration, operation, maintenance, troubleshooting,
and support for an advanced voice and network system that could involve
multi-vendor systems using a common advanced communications core.
Contact Center Scripting experience within UCCX or similar tools is a MUST
Strong analytical and problem-solving skills
Good communication and interpersonal skills
Strong customer service skills
Strong documentation and communication skills in both verbal and written
Strong leadership and motivation skills, and ability to effectively oversee
a team of technical professionals
Able to effectively mentor technical staff
Able to troubleshoot complex voice and data network issues, including QoS
configurations for converged technologies
Able to work with changing work priorities and deadlines
Able to comprehend, analyze and research problems of a complex nature, make
sound judgment decisions and recommendations regarding potential solutions
Able to establish and maintain effective work relationships with co-workers
and others, interacting and maintaining a strong sense of teamwork and
Able to write reports, routine business correspondence and documentation
Able to effectively present information and respond to questions from
managers, clients and customers
Able to interpret a variety of instructions furnished in written, oral,
diagram, or schedule form
Able to effectively prioritize heavy workload and meet tight deadlines
Able to manage concepts and details, quickly understand complex operational
and technical issues, and identify/develop responsive solutions
Able to remain focused, effectively adapt to a rapidly changing environment,
and respond quickly in emergency situations.
Education / Experience:
Minimum 5 years'' professional experience
Bachelor''s Degree preferred, Associates degree or less acceptable with
additional experience
Cisco Certification in one or more of the following: CCVP, CCNA, CUCM, CME,
or CUC

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