Job Description :
new position 02/06 - HN_STE_CA
Rate: $55/hr on C2C all incl
Position: Senior Telecom Engineer
Location: Westlake Village, CA
Job Type: 6 Months
Position Type: Contract
Responsibilities:
Tier 2/3 support and escalation point for on premise Skype for Business with Enterprise Voice
Tier 2/3 support and escalation point for Polycom Real Presence infrastructure (Polycom Phones and VC devices)and integration with Skype for Business
Performing systems maintenance, health checks, and alarm response
Work closely with UC manager, UC technician, help desk technicians, network team, systems engineers and end users to identify, track and resolve issues
Ownership and project management of Unified Communications projects such as upgrades,E911 planning, deployment and administration
Develop and/or update Unified Communications documentation as needed
Mentor other technician and engineering level team members
Minimum Qualifications:
5+ years of telecom engineering background with proven experience in TDM and VoIP technologies
5+ years of experience with telecom circuit installation and troubleshooting (SIP, E-fax, PRI, T1, analog)
3+ years of experience supporting Lync/Skype for Business with Enterprise Voice on premise deployment
3+ years deployment and administration experience with E911
3+ years deployment and administration of SBC, SBA, gateways, and SIP trunks
Knowledge of data networking concepts including IP addressing, topology, transport, routing, and switching
Knowledge of audio, video and data protocols including SIP and H.323
Experience with DID number management, dial plans, call routing, and E.164 number normalization
Experience troubleshooting voice related network and carrier issues
Experience migrating a site from legacy PBX to Skype for Business Enterprise Voice
Experience with vendor and telco carrier management
Preferred Qualifications:
Experience with Office 365 Exchange online, Cloud PBX
Experience with Polycom Real Presence Group series and HDX/Group endpoints
Experience integrating Lync/Skype for Business with Polycom Real Presence and VVX phones