Job Description :
Summary:
Provide technical design, configuration and execution support for Veeva and Salesforce and associated modules and platforms. Understand and provide support for data integration designs that impact the salesforce platforms. Provide internal technology expertise to drive technology use and investment forward in a sustainable, consistent manner leveraging cloud and software as a service.
Responsibilities:
Deep technical expertise on Veeva and/or salesforce.com including custom objects, page layouts, workflows, validation rules, CLM presentations, sampling and Vinsights.
Comfortable with ambiguity.
Strong ability to balance structure and discipline with agility in the delivery or projects.
Strong communication skills, able to translate technical concepts to non-technical terms and stakeholders.
Proactive; anticipates project risks and issues and communicates or resolves effectively.
Hands-on configuration and admin experience with Veeva Commercial suite (CRM, Vault) or Salesforce.com. The ability to understand integration capabilities across the products in the suite and base salesforce.com functionality is necessary.
Lead external technical resources as part of the Veeva platform.
Troubleshoot and resolve technical issues.
Participate in requirement gathering efforts to provide feedback on technical feasibility and viability in addition to best practices for Veeva.
Ability to develop solutions to complex problems that require a high degree of ingenuity, creativity and innovation within the boundaries of industry compliance regulation.
Develop the necessary documentation for IT solutions projects (e.g. technical requirements, data flow diagrams
Other duties as assigned.
Required:
Relevant Bachelor''s degree in Computer Sciences, MIS, Life Sciences, Business; or equivalent experience.
A minimum of 2 years relevant administrative and technical configuration experience with Veeva or Salesforce.com
Excellent interpersonal skills, verbal and written communication skills are essential in this collaborative work environment.
Preferred:
Specific industry experience in Life Sciences or regulated industries, especially in the areas of Sales Operations and Data Management.
Technical hands-on expertise with the following applications: Veeva, CRM, Veeva Vault, Informatica Cloud
Certifications in Veeva and/or Salesforce.com
Strong business acumen to understand functional business processes.
Excellent analytical skills.
Demonstrated ability/experience in thinking strategically but have the ability to get into details and is detail-oriented.
Comfortable in a fast-paced environment with minimal direction and able to adjust workload based upon changing priorities.