Job Description :
Title: Senior Support Engineer
Skill Required: CI/CD tools such Bitbucket, Jenkins, OpenShift , Monitoring tools (Splunk, AppDynamics, and/or others)
Location: Charlotte, NC 28202
Rate: $ 75/hr on W2 - no benefits will be provided on billable hrs.

Job details : The Senior Support Engineer is responsible for all non-production environments. The ideal candidate should have hands on experience learning, triaging (both proactive and reactive) and documenting application stacks, using monitoring tools (Splunk, AppDynamics, UI-session replay, Sentry, and/or others) and have expert-level proficiency in at least one area such as content delivery, application development (Java, JavaScript), networking or infrastructure. They should understand web traffic movement through all layers of infrastructure including F5 load balancers and firewalls.

The Senior Support Engineer will partner with application development and API teams to gain understanding of the application stacks, triage environment issues, design monitoring methods, and provide reporting to executive leadership Will lead a small tactical team which will be the single point of contact for our Agile development and product teams regarding all non-production environment issues.

Job Responsibilities

Partner with the Agile development teams to learn and assume responsibility for documentation, logging, and monitoring for various systems
Partner with DevOps on CI/CD improvements using Bitbucket, Jenkins, & OpenShift
Implementation of monitoring on various online applications using solutions such as Splunk, UI-session replay, AppDynamics, etc. and ability to determine the right toolset to accomplish monitoring goals on net new application stacks
Strong knowledge of custom alerts and ability to integrate data housed in disparate data sources to create workflow driven alerting
Have understanding of administration of application servers like Node.js, NGINX, JBoss, Apache, Spring Boot, etc.
Continuously tune and validate quality of current tools for network, system monitoring, UI-session replay, log file parsing, and implement a toolkit that works
Assist in vulnerability scanning, RCA proposals for defects in Scrum team backlogs
Participate in routine Agile and Scrum ceremonies


Must have direct experience with:
o Leading Triages
o Monitoring tools (Splunk, AppDynamics, and/or others)
o SQL, Linux, Scripting, file manipulation, reporting and Visio
o Big data elements like server logs, user URL''s, etc
o CI/CD tools such Bitbucket, Jenkins, & OpenShift
Ability to communicate effectively to various levels of Sr. Management Technology and Business
Experience and capability to lead small teams
Ability to work off-hours and/or weekends as needed

Additional Desired Knowledge & Skills:

Experience with complex multi-system environments
Experience with content delivery networks (CDN)
Working knowledge of Agile methodologies (Scrum, Kanban, Lean, XP)
Experience supporting hybrid server environments (on-premise, AWS, Azure, etc
Good understanding of financial industry operations metrics and reporting practices a plus
Passion, positive attitude, engagement and desire to take over challenging assignments as part of a team to make things WORK