Job Description :
Here is a high-level review of the projects that we expect the contractor to focus on:

· Commuter Shuttle administration which heavily leverages Salesforce Communities to allow the shuttle operators to log on to a portal and manage the vehicle permits, routes, and stops that they serve.

· Basic CRM capabilities, permissions, and the visibility of customer information across different roles. (Our Salesforce configuration now is fairly siloed, though the structure of our organization is very flat. We need much better sharing of this information here than a typical sales organization would need

· More advanced marketing cloud campaign management to better organize and execute our outreach efforts.

· Case management workflow and reporting.

· Web-to-case and Form Assembly skills and email-to-case.