Job Description :
We have a new job requirement. If interested, kindly send me your updated resume with the below filled skill matrix ASAP.
Job Title: Senior Platform Engineer
Duration: 6+ Months Contract
Location: Sterling, VA
Be responsible for large scale DNS infrastructure running on multiple data centers worldwide and in a public cloud. This includes: availability, latency, performance, deployment automation infrastructure, change management, monitoring, emergency response, and capacity planning.
Participate in platform and application architecture discussions, ensuring that all architectures support the operational excellence initiatives and will comply with defined KPIs.
Own a collaborative relationship with peer groups inside Neustar. These peer groups include: Infrastructure Services, Engineering, Product, business teams and Customer Experience.
Ensure operational readiness for assigned platforms. Includes participating in scalability planning and following deployment strategies that operationalize customer facing features or deliver customer facing files timely and as customer expects.
Deploy and maintain monitoring and alerting tools that monitor customer facing environments and escalate issues that could impact client experience.
Rotating on call to support platform infrastructure (applications have separate on call rotation)
Perform root cause analysis for production and performance problems requiring research into multiple information sources
Identify candidates for automating processes and lead from design and discovery through support phases.
Document the design and operation of our platforms. This includes the development and maintenance of documentation, run books, checklists and capacity plans. Come prepared to provide examples of your documentation.
Deliverables
1. Artifacts from design and support (design documentation, updated or new runbooks Includes demonstrated ability to design and write an application from a specification through a peer review.
2. Updated logical and physical flow diagrams for the UltraDNS platform (as assigned)
3. Weekly status reports, includes completion of on call diary
4. Submit and process change requests through Neustar’s Change Advisory Board, following established Neustar Change Management Processes.
5. Write and obtain peer review on RCA (root cause analysis) documents, as assigned.
6. Provide analyses and recommendations, as requested, on UltraDNS performance (ie;, query drops, packet loss, etc Includes providing insight and recommendations for making improvements that will be delivered to Architects and/or Product for further evaluation and feedback.
7. Produce meeting notes and action items, as requested, following internal or cross-functional team meetings.
Key Performance Indicators
Deliverable Acceptance Criteria, if applicable Delivery Date
Coordinate and implement patching strategy for UltraDNS Platform Q3-Q4
Plan, coordinate and implement needed security patches for defined AWS instances
Create and obtain CRs
Verify CPU utilization is at expected levels after patching/rebooting instances.
Create and manage communication strategy with key stakeholders
Monitoring Improvements Q3
1 Investigate, create action plan (that is peer reviewed) and lead effort to reduce noise to signal ratio with UltraDNS’ Web Performance Monitors (WPM)
2 Migrate UltraDNS Pravail devices to send data to Splunk instead of Greylog.
3 Investigate and resolve NTP alert increments.
Create updated BGP announcement withdrawal strategy Q3
Work with UltraDNS architect and WAN professional to design an updated BGP announcement strategy for the authoritative nameservers, including success criteria. Document design, peer review, create user stories for any infrastructure updates or new tooling identified, successfully write up Change Request and process through CAB, take part in testing.
Daily Operations Call
Actively participate daily in the daily operations call by reporting and/or taking action items to address operational stability, availability, service health or support for UltraDNS. Daily
Reduce customer Support backlog Weekly
Address and close tickets within 72 hours or less, depending upon scope and complexity
Create weekly report Weekly
Create and submit weekly status report to manager by every Tuesday, 5pm ET.
On-call Support Weekly
Respond to email or text requests from NOC within 5 minutes of email receipt.
Join incident bridge(s) within 10 minutes of page by NOC or Neustar Management.
Please email your MS Word resume to and complete the skills-matrix below
Full name:
Degree Major:
Total IT exp:
Are you US Citizen/GC/Other? Plz Specify:
Expected Hourly Rate:
Email:
Skype ID:
Cell#:
Home#:
Best time to reach you:
Availability:
A) Phone Interview:
B) Face to Face Interview:
C) Start Date:
Current City and State:
Current Location residential address:
Willing to relocate: