Job Description :
Title: Senior Kafka Operations Support Analyst

Salary Range: $85K
Bill Rate: Depends on the Level of the person
Location: Bellevue, WA
Number of Openings: 2
Relevant Years of Experience: 6-8 years

Job Description: Senior Operations Support Analyst

Primary Job Functions:

· Serve as a Subject Matter Expert / Product Manager and Level 3 technical escalation resource

· Install, administer and maintain Kafka at enterprise level

· Responsible for validating and rolling out new updates enterprise wide

· Use software support tools to identify, diagnose, and resolve issues

· Research and resolve technically complex and/or escalated tickets in line with service level commitments and processing deadlines

· Perform client impact analysis and document root cause analysis findings in follow up to critical production incidents

· Track handling of support incidents through ticketing system, to include detailed resolution notes to support a knowledgebase repository

· Support Incident Management practices, following established ticketing, escalation, and notification procedures

· Support code deployments & configuration changes to production and non-production systems, following established Change Management practices

· Assist with Ops Support coverage by participating in on-call rotation



Required Skills, Knowledge and Abilities

· Relevant IT experience of 6-8 years working in a corporate, technical role

· Strong knowledge of IT Infrastructure, Software Development and Quality Assurance concepts and tools

· In-depth knowledge and proven experience in trouble shooting, problem determination, root cause analysis and rapid problem resolution

· Having worked in a support capacity would be an advantage

· The ability to learn quickly and apply new knowledge effectively

· The ability to multi-task, prioritize, and adapt quickly based on the needs of the department and the organization

· The ability to work both independently and as part of a team

· Customer focused and highly cognizant of meeting service level agreements (SLAs)

· Good verbal and written communication skills

· Professional and positive attitude



Must Have Technical Qualifications:

· Strong knowledge of Apache Kafka as a Lead Operations Support, Product Manager or Subject Matter Expert

· Unix skills with Kornshell, vi Editor, PERL, Java jar files, and various OS commands

· Experience in Security (UNIX/Linux, Windows using certificates and other methods)

· Experience with Red Hat Linux (require admin skills, Unix commands, etc