Job Description :
Description
Looking for level 3 desktop support who have experience with administration of Altiris/SCCM systems. Ability to setup the servers, create rules and policies and software packages, etc.

WILL NOT entertain a level 2 desktop engineer whom is trying to move up. This person must be well experienced.

Under the general supervision of the Desktop Engineering Team Lead, the Desktop Engineer is responsible for the day to day maintenance of workstations, virtual machines, and their supporting systems.

Primary Responsibilities Include:
Work closely with other Desktop Engineers to manage the client environment in accordance with best practices
Continually strive for innovation and automation in the client environment.
Testing new hardware, software and operating systems for integration.
Perform Client Management tasks using the Symantec Management Platform (Altiris) 7.5 and SCCM 2012 R2.
o Patching, Software Deployment, Inventory, Reporting, etc
Administration of McAfee ePolicy Orchestrator
o Policies, event management, troubleshooting, etc
Mac Enterprise deployment, configuration, and management
Group Policy administration
Manage and update Windows Deployment using the Microsoft Deployment Toolkit
Create and modify scripts using Powershell and VB Script
Vulnerability Management (identification, tracking, remediation, reporting)
Administration of VMWare Horizon Virtual Desktop Infrastructure
o Creating and modifying pools, provisioning, and general management
Administration of Citrix XenApp 7.6 environment.
Perform testing and system changes in accordance with the Change Management Policy.
Providing recommendations to improve the overall stability of the workstation environment.
3rd Level technical support to resolve issues with client agents, software installations, etc.

Knowledge and Skill Requirements
Responsibilities may require evening and weekend work in response to the needs of the systems being supported.
Familiarity with a range of systems including Windows, VMware, Active Directory, Group Policy, DNS.
Knowledge of scripting as it applies to workstation management.
Knowledge of computing and network hardware and peripheral equipment. Ability to communicate technical information to non-technical personnel.
Excellent troubleshooting, problem resolution and root cause analysis skills.
Skill in organizing resources and establishing priorities.
Ability to learn and support new systems and applications.

Familiarity with these Products:
XenApp 6.5.
McAfee ePO (VirusScan Enterprise, HIPS, Drive Encryption
Mac Enterprise Management (DeployStudio, Munki, Centrify Management for Mac)
Scripting languages (Powershell, Python, BASH)
VMWare Horizon
Microsoft Active Directory
Microsoft Group Policy Management
Microsoft MDOP components
Microsoft Desktop Deployment Toolkit
Microsoft SCCM or Altiris (Symantec Management Platform)

Performance Metrics:
Project schedules and timelines.
Measurable success of software deployments and patching
Closure of incidents and changes within SLA.

Required Qualifications:
Formal Education or Equivalent:
Understanding of core IT service and support practices
Strong written and verbal communication skills;
Experience with each of the following preferred:
o Windows OS (7 and 8)
o Office 2010 and 2013
o VMWare VSphere Administration
o Windows Server and Active Directory
o Symantec Management Platform 7
o Citrix XenApp 6.5
o Common scripting languages
o IT Service Management Tools (HP Service Manager)

Years of Experience:
3+ years

Competencies:
Collaboration
Customer Focus
Process Improvement
Results Driven
Change Agent

Basic Skills
1. Problem Solving- creating options and solutions
2. Computer Savvy- skilled in software, internet, etc.
3. Analytical Thinking- using logic and reason

Specialized Skills, Knowledge, Certifications, etc.
Customer Service
Analytical skills
Proven track record working in project teams

Desired Qualifications
Formal Education:
Bachelors degree (or in process) or equivalent real life experience

Specialized Skills, Knowledge, Certifications, etc.
MCP, MCDST, and other technical certifications