Job Description :
The Business Systems Analyst assists the IT engineering staff and the operations team in understanding the enterprise’s operational needs for both solutions to business systems and procedures of moderate scope. Collaborates with users and customers to define business requirements, user stories and acceptance criteria for system enhancements and new functionalities. Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Includes analysis of business and user needs, documenting requirements, and proposing revisions to existing system logic as necessary.
KEY JOB RESPONSIBILITIES
Formulate and define system scope and objectives based on both user needs and thorough understanding of systems and industry requirements with limited supervision
Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
Analyze business and user needs, document requirements and translate into user stories and acceptance criteria
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish the underlying true needs from user requests
Proactively communicate and collaborate with external and internal customers to analyze needs and develop interface design or user stories and acceptance criteria based on the defined requirements
Serve as the conduit between the customer community (internal and external customers) and the software development team
Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
Document and maintain software business logic
Identify and clarify unclear or ambiguous requirements
Conduct peer review for completeness and viability of documentation developed by other Business Analysts
Successfully engage in multiple initiatives concurrently
Other duties as assigned
Competencies:
Ability to assess work assignments, create timelines, report on progress toward those established goals and reassess as needed
Strong analytical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
Understanding of the healthcare industry and the information exchange between consumers, providers, clearinghouses, payers and employers
Strong understanding and experience with technical systems
Ability to identify technical solutions for business problems
Understanding of Agile principles and methodologies
Excellent organizational skills
Ability to interact with internal staff at all levels
Excellent oral and written skills to effectively communicate with customers and internal staff
Ability to formulate and define systems scope and objectives through research and due diligence
Ability to take complex problems, and decompose them into well organized, detailed components to facilitate problem solving
Demonstrated ability to come up to speed quickly and balance multiple tasks
Self-motivated and able to work independently
Ability to coordinate teams of internal and external stakeholders through meetings and decision processes
Ability to meet position metrics goals (KPI’s)
MINIMUM JOB QUALIFICATIONS
Education / Training:
Required: Bachelor’s degree in Business Administration, Computer Science, MIS, or related Information Technology field
Preferred: Master’s degree in business administration, Computer Science, MIS, or related Information Technology field

Business Experience:
Three+ years’ experience in business systems analysis, technical writing, and design analysis
Experience in healthcare or IT industries
Three+ years’ experience writing detailed business requirements, business processes, user stories and acceptance criteria
Experience facilitating requirement-gathering sessions
Experience with software development project management and project lifecycle methodologies including agile delivery models